See your business through your customers’ eyes.
Book a verified mystery shopper visit in minutes. Real visits, real people, honest reports — scored, photographed and checked by a human before you see them.
- Verification
- Human-read
- Turnaround
- 3–5 days
- Coverage
- 0
- From
- $37.50
“Greeted in 18 seconds and seated immediately. Restrooms had no hand towels at 20:40 — the only real miss of the evening.”
00Why we built this
Built to help businesses all around the world.
Mysterly is designed with one focus in mind: to help you understand your own business. Not a dashboard of numbers you already have — the things your customers notice and never tell you.
Free to open an account · you pay per visit, from $37.50What changes after a visit
A hotel lifts its customer satisfaction score by fixing what a Mysterly shopper found.
A bank grows revenue by understanding what its customers actually want, told plainly by the people who walked in.
A report is only worth the decision it leads to. These are the shapes those decisions take.
01How it works
Three steps to knowing what really happens.
No contracts, no sales calls, no scoping workshops. You order a visit the way you order anything else online.
- 01
Choose a template
Pick from 9 ready-made evaluation forms built for your industry — or adjust the questions, weights and scoring to match your own standards.
- 02
We send a shopper
Mysterly assigns the shopper, never you. That is what protects anonymity. You set the date window and the profile; we handle matching.
- 03
Get your scored report
GPS-verified check-in, timestamped photos, receipt and a written narrative — reviewed by our QA team, then scored by section and delivered.
02Industries
Built for the places customers actually walk into.
Each industry gets its own template, scoring model and photo requirements.
Restaurants & cafés
Greeting time, upselling, food quality, bill accuracy.
Hotels & villas
Check-in speed, room readiness, housekeeping, breakfast.
Retail
Floor approach time, needs questioning, stock, fitting rooms.
Spas & wellness
Consultation, therapist skill, hygiene between clients.
Clinics
Waiting time, privacy at the desk, hygiene, discharge clarity.
Car dealers
Test-drive offer, finance explanation, follow-up calls.
Banks & telecom
Queue time, product disclosure, cross-sell compliance.
Phone & online
Reservation calls, web chat and enquiry handling.
03Sample report
Every claim comes with evidence.
Section scores, every answer, timestamped photos, the receipt, GPS proof and the shopper's written narrative.
- GPSCheck-in and check-out inside a geofence around your address
- CameraPhotos captured in-app only — no gallery uploads for key shots
- ReceiptMatched against the date, time and total
- DwellMinimum time on site enforced per template
- ReviewA human reviewer signs off before the report reaches you
Strong
Up 9 points on the last visit
04Why Mysterly
Agencies sell you a programme. We sell you a visit.
| Mysterly | Traditional agency | |
|---|---|---|
| Getting started | Self-serve, order in minutes | Proposal, scoping call, contract |
| Minimum commitment | One visit | Annual programme, 12+ visits |
| Price per visit | From $37.50 + reimbursement | $150–$400 inside a retainer |
| Evaluation design | 9 templates, editable | Bespoke build, billed as setup |
| Turnaround | 3–5 days | 2–6 weeks |
| Verification | GPS, in-app photos, receipt, human QA | Varies, often self-declared |
| Multi-location view | Built in, compare any outlet | Custom reporting, extra cost |
05Pricing
Pay per visit, or run a programme.
The visit price is the shopper's fee plus our margin. What the shopper spends on your premises is billed at cost, up to a cap you set.
$37.50
per visit + up to $20 reimbursement
Under 4 hours — a café, a shop, a quick-service counter.
- Under 4 hours on site
- 12–18 scored questions
- Timestamped photos
- GPS check-in proof
- Human-reviewed report
$75
per visit + up to $60 reimbursement
A full or detailed visit — a proper restaurant, beach club, golf club or large store.
- Full-day or detailed visit
- Full template, all sections scored
- Up to 6 timestamped photos
- Receipt verification
- Written narrative, min. 200 words
- Human-reviewed report
$125
per visit + up to $250 reimbursement
The full hotel experience — check-in to check-out, with a specialist shopper.
- Overnight stay, check-in to check-out
- Specialist-tier shopper
- Up to 15 timestamped photos
- Custom scenario instructions
- Priority 3-day turnaround
- Senior reviewer sign-off
Average score by location · last 90 days
One outlet is always the problem.
With a programme running across every location, the weak one stops being a hunch. Ubud at 71% against Orchard at 95% is a management conversation, not an argument.
More than a few locations?
Pay as you go
per visitNo commitment. Order a single visit and pay for it.
Growth
$429/moFor one to five locations running a steady programme.
Brand
$1,710/moFor multi-location brands and franchise groups.
Prices in USD, shown in local currency at checkout. Full pricing detail
06For shoppers
Get paid to eat, stay and shop.
Pick visits near you, follow a simple checklist, get paid and reimbursed. No agency portals, no chasing invoices.
- $18–$75
- fee per visit
- At cost
- expenses reimbursed
- 2–3 days
- payout after approval
- 01Sign up and verify your ID
- 02Pass one short training module and quiz
- 03Apply for jobs on the map near you
- 04Visit, follow the in-app checklist, capture photos
- 05Submit the report — get paid once it is approved
Seven visits · a working month
07Trust & verification
The part agencies gloss over.
A mystery shopping report is only worth the proof behind it. Here is exactly what we check.
Every report passes all four before it reaches you. Any one of them failing puts the report in front of a reviewer with the reason attached.
Anonymity by design
You never choose a named shopper. The platform assigns, and you see a shopper ID and tier only — never a name or photo.
GPS proof
Check-in and check-out must happen inside a geofence around your address. Distance from the pin is printed on the report.
In-app camera only
Key photos cannot come from a gallery. EXIF timestamp, coordinates and device are retained and shown to you.
Receipt matching
The receipt is read and matched against the visit date, time and total before the report can be submitted.
Conflict checks
Shoppers declare no relationship to your business, and cannot revisit the same location within a set period.
Human review
Every report is read by a reviewer who can approve, send it back for edits, or reject it with no payout.
08FAQ
Before your first order.
How quickly will I get my first report?+
Most visits are claimed within 48 hours and the report is delivered 3–5 days after the visit, including the human review step. Premium visits are prioritised for a 3-day turnaround.
Will the business know a shopper is coming?+
No. You set a date window rather than an exact time, and you choose from anonymous applicants — by their verified record, never by name, photo or contact details. Staff see an ordinary customer.
What does the price include?+
The visit price is the shopper's fee plus the Mysterly margin. What the shopper has to spend on your premises — a meal, a coffee, a treatment, a night's stay — is billed separately at cost, up to a cap you set when ordering.
What stops a shopper faking a visit?+
GPS check-in and check-out inside a geofence, in-app camera only for key photos with EXIF retained, receipt matching against date and total, a minimum time on site, and a human reviewer who reads every report before it is released. Reports that fail these checks are rejected and not paid.
Can I use my own evaluation form?+
Yes. Start from one of the industry templates and edit the questions, sections, weights and scoring. Every template is editable, and your changes are saved as your own version.
What if I disagree with a report?+
You can rate the report, request clarification from the reviewer, or open a dispute within 7 days of delivery. Disputes are resolved by the QA team. If the report was wrong, you are credited up to the full visit price as Mysterly credit — book the visit again with it, or withdraw it.
Get started
Know what happens when you’re not there.
Your first report can be in your hands this week. One visit, no contract.